Choix Naturel Pty Ltd provides a 7 year residential wear warranty on our domestic products.
This warranty covers the purchaser in the event that the carpet sustains surface pile loss of more than 10%.
If upon inspection by an authorised Choix Naturel representative it is deemed that a claim is valid, the affected area will be replaced inclusive of installation.
The moving of furniture to facilitate installation is not included.
This warranty does not cover wear on stairs, tears, burns, pilling, tracking, matting or problems arising as a consequence of improper maintenance.
Any inspection and subsequent installation would be required to be carried out within normal business hours.